What is your health protocol in response to Covid-19?

At Zen to Go, the safety and well-being of our clients and therapists are our top priority. Therefore, we strictly comply with local regulations where we offer our services. In case COVID-19 becomes a health emergency again, we will implement the following protocol, which is part of our Terms and Conditions.

Terms of Use for Therapists at Zen to Go

All therapists must comply with the following protocol before and during each service:

1. Temperature measurement: Must not exceed 37.5 °C on the day of the service.

2. Health declaration: Confirm that you do not have symptoms associated with COVID-19 or other contagious diseases, that you have not been in contact with symptomatic individuals in the last 5 days, or lived with family members who tested positive.

3. Hygiene upon entering the home: Remove shoes or use shoe covers.

4. Use of protective equipment: Face mask and face shield throughout the service.

5. Disinfection of equipment: Clean and disinfect all equipment used before each service.

6. Change of uniform: Wear a clean lab coat or uniform for each service.

7. Handwashing: Wash hands and forearms for at least 20 seconds before and after the service, using 70% alcohol gel.

   
   

Terms of Use for Clients at Zen to Go

Requirements

1. Do not schedule if there are symptoms or risk contact:

   • Do not request the service if you have symptoms of COVID-19 or any other contagious disease.

   • Do not do it if you have been in contact with symptomatic people in the last 5 days or if you or a family member have tested positive for COVID-19.

2. Recent trips: Do not book if you or a family member have traveled abroad in the last 14 days.

3. Couples services: At this time, it will not be possible to have simultaneous services with two or more therapists.

4. Bathroom access: Allow the therapist to use the bathroom for personal hygiene.

5. Personal hygiene: Wash hands and forearms for at least 20 seconds before and after the service, using 70% alcohol gel.

6. Social distancing: Keep other people in your home more than 1.5 meters away from the therapist and the service area.

7. Health history: Provide Zen to Go with an electronic form about your health status if requested.

Recommendations

• Avoid scheduling if you are over 60 years old or have comorbidities.

• Wear a face mask during the service.

• Provide your own sheets for the service.

• Take a shower before and after the service.

  
  

Cancellation Policy

Zen to Go reserves the right to cancel, without penalties, any service if:

• The local epidemiological traffic light changes to red.

• A significant health risk is detected for any of the parties.